Diseño de experiencia de usuario para la transferencia de conocimientos en entornos de realidad virtual

Nancy Yeraldi González Hernández; Ricardo Victoria-Uribe

doi:10.24310/idiseo.18.2023.17453

Authors

Nancy Yeraldi González Hernández Universidad Autónoma del Estado de México, Mexico https://orcid.org/0000-0001-7170-4708
Ricardo Victoria-Uribe Universidad Autónoma del Estado de México, Mexico https://orcid.org/0000-0003-4494-5105

DOI:

https://doi.org/10.24310/idiseo.18.2023.17453

Keywords:

Diseño, Experiencia de Usuario, Realidad Virtual, Transferencia de Conocimientos., Design, User Experience, Virtual Reality, Knowledge Transfer.

Abstract

Virtual reality allows the user to access varied experiences in safe and risk-free environments, based on recreational activities, which has a positive impact as a tool in the transmission of knowledge aimed at people who interact in these digital environments. The objective of this article is to determine and identify ergonomic design aspects that positively stimulate the user experience in virtual reality environments for the transfer of sustainable knowledge in a simple and contextualized way.

The theoretical-methodological documentation addresses areas of knowledge that interact with each other, such as: information architecture, digital ergonomics, emotional design, and interaction. Three case studies of free downloadable virtual reality tools available in Mexico were selected for analysis: Google Cardboard, InMind2, and VR Video World. The collection of information from each platform was carried out from an ethnographic documentation of four qualitative tools: user profiles, user journey, bipolar laddering usability test, and cardshorting.

The result obtained is a user experience design proposal for virtual reality environments that integrates an architecture based on four levels: strategy, structure, scheme and surface, under an approach that promotes information related to the daily habits of users, as well as such as the detection of ergonomic aspects that can be improved from the design area.

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