Un estudio exploratorio sobre el clima emocional en las empresas familiares: El impacto de la disonancia emocional
DOI:
https://doi.org/10.24310/ejfbejfb.v12i1.10812Palabras clave:
Clima emocional, Disonancia emocional, Emociones, Empresas familiares, Estudio cualitativoResumen
Este estudio se centra en el clima emocional de las empresas familiares. En particular, destacamos la expresión de las emociones haciendo hincapié en el fenómeno de la disonancia emocional dentro de estas empresas. La disonancia emocional, un conflicto persona-rol, se origina por la discrepancia entre las emociones expresadas y las experimentadas. Además, estudiamos el papel de la condición (no) familar del director general y la fase generacional de la empresa en la generación del clima emocional. La investigación sobre las emociones en las empresas ha aumentado de forma constante a lo largo de los años, aunque casi siempre ha dejado de lado a las empresas familiares. Esto resulta sorprendente, dada la preeminencia de las empresas familiares en la economía mundial y el solapamiento entre negocio y familia al que se enfrentan estas empresas. Mediante un estudio cualitativo en profundidad, desentrañamos tanto el impacto del clima emocional de las empresas familiares como las facetas que contribuyen a dicho clima.
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