La interpretación como prestación de servicios
DOI:
https://doi.org/10.24310/TRANS.2002.v0i6.2932Abstract
La interpretación, concebida como prestación de servicios, no difiere en lo esencial de las empresas de servicios en general cuyo objetivo último es responder a las necesidades del cliente. La traducción escrita se encuentra más relacionada con las empresas industriales mientras que la interpretación se integra en las empresas de servicios. La gestión de los servicios se diferencia de la producción industrial en aspectos relacionados con la entrega, el carácter perecedero, la interacción entre productor y cliente y la naturaleza inmaterial de la calidad y dificultades para definirla. La adecuación al uso y la satisfacción del cliente son los aspectos básicos que definen un servicio de calidad.
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