Assessment of elderly people characteristics and their relationship with the perceived quality of sport management
DOI:
https://doi.org/10.24310/riccafd.2018.v7i2.5095Keywords:
quality of services, quality evaluation, perceived quality, sports services, sports managementAbstract
Sports management seeks at all times a greater loyalty and control of users who evaluate their service provided through questionnaires of perceived quality. The objective of the present investigation was to evaluate the perceived quality of three hundred and three people through the Questionnaire for the Evaluation of Perceived Quality in Sports Services (CECASDEP), validated in a Spanish sample. The results indicated that the most valued dimension is that of the teacher-monitor, although the rest of the dimensions (sports facilities, activity space, changing rooms and activity programs) also obtained a high score with respect to the average values, which leads to relate the satisfaction with the perceived quality, and therefore, the loyalty of users also increases, thanks in some way to the motivation that produces the service they have provided. It is concluded that the assessment of the sports technician is the most positive, obtaining a key role for all sports institutions.
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