Aggression: It is not inherent in Community Social Service Center staff

Abstract

There is an emerging and latent problem, increased in recent years, such as aggressions, and loss of respect, towards the staff of the Community Social Services Centers, it is currently important to have knowledge about aggressions, since there are numerous studies, of aggressions to the sanitary personnel of the public administration, but insufficient in municipal Social Services. All this, in order to propose improvement measures, in prevention of aggressions in the local administration, since an effective response is necessary, to reduce external violence at work. The present exploratory-descriptive research, tries to analyze and identify the aggressions, of the users, towards the personnel, of the twelve Centers of Community Social Services of the City of Malaga. Method: a specific, self-administered, anonymous and confidential questionnaire was used on a sample of 176 workers, making a descriptive quantitative analysis, as well as qualitative, by coding the contributions made by the staff of the Centers, exploring their feelings , opinions and proposals As a result in this study, higher percentage rates are dazzled in verbal and non-verbal aggressions, above physical aggressions, but they are not important and relevant.